Refund policy

At Fluffy Tails, your satisfaction is our priority.

Returns

We accept returns within 7 days of delivery. To be eligible for a return:

• Item must be unused and in original packaging
• Proof of purchase is required

Non-Returnable Items

Certain items cannot be returned:

• Used products
• Items damaged due to misuse
• Clearance or final sale items

Refunds

Once we receive and inspect your return, we will notify you about the approval status.

If approved:

• Refund will be processed to your original payment method
• It may take 5–10 business days to appear in your account

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.

We will replace the item or issue a refund.